Refund Policy

Please review the following policy to understand your rights and obligations when seeking a refund. If you have any questions or concerns about our refund process, please don't hesitate to contact us.

Refund Policy: 14-Day Cooling-Off Period 


This refund policy applies to all purchases made from Royal Wharf Clinic and outlines the circumstances under which customers can request a refund in compliance with the UK Consumer Contracts Regulations (2013) and any other applicable laws or regulations. 

Cooling-Off Period 

Customers have a legal right to cancel their order and request a refund within 14 calendar days of receiving the purchased goods or services. This period is known as the “cooling-off period.” 

How to Request a Refund 

To request a refund during the cooling-off period, customers must contact Royal Wharf Clinic by email at Royal Wharf Clinic or by phone at 020 4513 1960 within the 14-day time limit, stating their intention to cancel the order and request a refund. Customers must provide the following information: 

  1. Order number
  2. Date of purchase
  3. Reason for requesting a refund (optional, but appreciated)

Refunds for Physical Goods 

If the purchase consists of physical goods, the customer must return the items to Royal Wharf Clinic within 14 days of notifying the company of their refund request. The goods must be unused, in their original packaging, and in the same condition as when they were received. The customer is responsible for the cost of returning the items. 

Once Royal Wharf Clinic has received and inspected the returned items, the refund will be processed within 14 days. 

Refunds for Services or Digital Content 

If the purchase consists of services or digital content, the customer may still request a refund within the 14-day cooling-off period. However, if the customer has already started using the service or accessing the digital content, they may be liable for a reasonable fee based on the portion of the service or content already provided. 

Non-Refundable Transactions 

Transactions that are non-refundable include those where the customer has agreed to waive their cancellation rights or when the purchase is customized, personalized, or perishable. 

Money Transferred to Virtual Wallet 

In cases where a refund is approved, the money will be transferred to the customer’s virtual wallet within the Royal Wharf Clinic platform. The funds in the virtual wallet can be used for future purchases or services from Royal Wharf Clinic. The virtual wallet balance is non-refundable and cannot be withdrawn as cash. 


This refund policy does not affect the customer’s statutory rights, including the right to claim a refund, replacement, repair, or compensation in cases where the goods are faulty or not as described, or the services are not provided with reasonable care and skill. 

Please note that prices each month will be different due to offers and promotions. We cannot refund the difference due to this. We reserve the right to change our prices at any time without prior notice. By using our services, you agree to these terms and conditions.” 

Please note that this policy may be subject to change and customers are advised to review it periodically.