Terms & Conditions

1. Introduction
Welcome to Royal Wharf Clinic. By using our website (https://www.royalwharfclinic.co.uk/) and services, you agree to comply with and be bound by these terms and conditions. Please review them carefully. If you do not agree, please do not use our site or services.

2. Definitions
• “We”, “us”, “our”: Refers to Royal Wharf Clinic.
• “You”, “your”: Refers to the user or viewer of our website.
• “Services”: Refers to the services provided by Royal Wharf Clinic.

3. Use of the Website
3.1 You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
3.2 You must not misuse our website by knowingly introducing viruses or other malicious material.

4. Appointments and Cancellations
4.1 To book an appointment, provide accurate and complete information.
4.2 Cancellations should be made at least 24 hours in advance. Late cancellations may incur a fee.

5. Payments and Fees

5.1 Payments are due at the time of the appointment unless other arrangements are made.
5.2 We accept various payment methods, which will be detailed at the time of booking.

6. Refund Policy: 14-Day Cooling-Off Period

6.1 Overview
This refund policy applies to all purchases made from Royal Wharf Clinic and outlines the circumstances under which customers can request a refund in compliance with the UK Consumer Contracts Regulations (2013) and any other applicable laws or regulations.
6.2 Cooling-Off Period
Customers have a legal right to cancel their order and request a refund within 14 calendar days of receiving the purchased goods or services. This period is known as the “cooling-off period.”
6.3 How to Request a Refund
To request a refund during the cooling-off period, customers must contact Royal Wharf Clinic by email at info@royalwharfclinic.co.uk or by phone at 020 4513 1960 within the 14-day time limit, stating their intention to cancel the order and request a refund. Customers must provide the following information:

Order number
Date of purchase
Reason for requesting a refund (optional, but appreciated)
6.4 Refunds for Physical Goods

If the purchase consists of physical goods, the customer must return the items to Royal Wharf Clinic within 14 days of notifying the company of their refund request. The goods must be unused, in their original packaging, and in the same condition as when they were received. The customer is responsible for the cost of returning the items. Once Royal Wharf Clinic has received and inspected the returned items, the refund will be processed within 14 days.
6.5 Refunds for Services or Digital Content
If the purchase consists of services or digital content, the customer may still request a refund within the 14-day cooling-off period. However, if the customer has already started using the service or accessing the digital content, they may be liable for a reasonable fee based on the portion of the service or content already provided.
6.6 Non-Refundable Transactions
Transactions that are non-refundable include those where the customer has agreed to waive their cancellation rights or when the purchase is customized, personalized, or perishable.
6.7 Money Transferred to Virtual Wallet
In cases where a refund is approved, the money will be transferred to the customer’s virtual wallet within the Royal Wharf Clinic platform. The funds in the virtual wallet can be used for future purchases or services from Royal Wharf Clinic. The virtual wallet balance is non-refundable and cannot be withdrawn as cash.
6.8 Exceptions
This refund policy does not affect the customer’s statutory rights, including the right to claim a refund, replacement, repair, or compensation in cases where the goods are faulty or not as described, or the services are not provided with reasonable care and skill. Please note that prices each month will be different due to offers and promotions. We cannot refund the difference due to this. We reserve the right to change our prices at any time without prior notice. By using our services, you agree to these terms and conditions.

7. Medical Disclaimer

7.1 Information on this website is for general informational purposes and is not a substitute for professional medical advice.
7.2 Always seek the advice of your physician or other qualified health provider regarding any medical condition.

8. Intellectual Property

8.1 All content on this website is the property of Royal Wharf Clinic or its content suppliers and is protected by intellectual property laws.
8.2 You may not reproduce, duplicate, copy, sell, or exploit any part of the website without our written permission.

9. Limitation of Liability
9.1 To the fullest extent permitted by law, Royal Wharf Clinic is not liable for any indirect, incidental, special, consequential, or punitive damages.
9.2 We do not guarantee that our services will be uninterrupted or error-free.

10. Changes to Terms and Conditions

10.1 We reserve the right to update these terms and conditions at any time without prior notice.
10.2 Continued use of the website and our services after changes are made indicates your acceptance of the new terms.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions, please contact us at: Royal Wharf Clinic, 1 Cunningham Avenue, London E16 2PS or via emails to info@royalwharfclinic.co.uk and calls to 020 4513 1960.
Special Offers Terms & Conditions
Special offers are subject to availability and may be withdrawn or changed without notice.
Offers are valid for the period specified and cannot be combined with any other promotions or discounts.
To redeem a special offer, you must mention it at the time of booking.
Offers are non-transferable and have no cash value.

1. Hair Transplant Offer Terms & Conditions
1.1 Eligibility
This special offer is applicable to individuals who undergo a consultation for a hair transplant at Royal Wharf Clinic during the promotional period.
The offer cannot be used for medical or injectable treatments but is valid for laser hair removal, skin treatments, body treatments, and hair transplant procedures if the individual changes their mind.
1.2 Consultation Requirement
To qualify for the special offer, individuals must attend a hair transplant consultation at Royal Wharf Clinic.
The consultation must be completed within the promotional period to be eligible for the offer.
1.3 Virtual Wallet Credit
If, after the consultation, the individual is not 100% sold on proceeding with the hair transplant, a £500 credit will be added to their Clinic Virtual Wallet.
The Clinic Virtual Wallet credit is non-transferable for cash and can only be used within Royal Wharf Clinic.
1.4 Transferability
The £500 Clinic Virtual Wallet credit can be transferred to a friend or family member’s Royal Wharf Clinic account.
Transfer requests must be submitted in writing to the clinic and approved by Royal Wharf Clinic administration.
1.5 Valuation and Expiry
The £500 Clinic Virtual Wallet credit is valued on the Royal Wharf Clinic system and is valid for three (3) months from the date of the hair transplant consultation.
After the expiration date, any unused portion of the Clinic Virtual Wallet credit will be forfeited.
1.6 Usage Restrictions
The Clinic Virtual Wallet credit can only be used towards services offered by Royal Wharf Clinic, excluding medical or injectable treatments, and cannot be redeemed for cash.
The credit cannot be combined with any other promotions or discounts offered by Royal Wharf Clinic.
1.7 Promotional Period
This special offer is valid only during the specified promotional period, as determined by Royal Wharf Clinic.
Royal Wharf Clinic reserves the right to modify or terminate the offer at any time without prior notice.
1.8 General Terms
This offer is subject to availability and is not applicable to individuals who have already undergone a hair transplant at Royal Wharf Clinic.
Royal Wharf Clinic reserves the right to verify the eligibility of individuals and may refuse the offer if eligibility criteria are not met.
By participating in this special offer, individuals agree to comply with these terms and conditions. Royal Wharf Clinic reserves the right to amend these terms at its discretion.

2. Gift Cards

2.1 Terms
Gift cards are redeemable only for services at Royal Wharf Clinic.
Gift cards are non-refundable and cannot be exchanged for cash.
Lost or stolen gift cards cannot be replaced.
Gift cards must be presented at the time of service.
Gift cards expire 12 months from the date of purchase.

3. Loyalty Points

3.1 Terms
Loyalty points are earned based on the value of services purchased.
Points can be redeemed for discounts on future services.
Points have no cash value and cannot be exchanged for cash.
Loyalty points are non-transferable.
We reserve the right to modify or terminate the loyalty program at any time without prior notice.

This does not affect your statutory rights.
If you have any questions, please contact us at: Royal Wharf Clinic, 1 Cunningham Avenue, London E16 2PS or via emails to info@royalwharfclinic.co.uk and calls to 020 4513 1960.